Our support IT 24H/Day

We offer support services for SMEs, SOHO and individuals. These services are designed for the needs of demanding professionals.

How it works ? You out ?

It's easy like an e-mail !

You expose your problem to a technician.
He clarifies the situation and presents the solution or different scenarios of solution.
He tells you whether an intervention is needed and its price.
A technician comes to your place at a time that suits you.
It solves your problem while explaining what he does.

We are able to :
- recommend package prices (prices fixed in advance)
- provide a free estimate by phone before any action
- establish with you the time of the intervention / Make a diagnosis and solve your problem
- ensure personal monitoring.

For what type of interventions ?

We offer many benefits over PCs, servers and networks (not all contractual and non-exhaustive):


Emergency service, delivery and starting

*Diagnosis and solution to problems on PC (Windows or Linux), Mac, network equipment
*Installation of systems, software, peripherals, networks
*Installation of wireless networks (WiFi)
*Configuring Internet access and messaging
*Security (antivirus, data protection and network access)
*Improving Performance
*Setup and synchronize your personal digital assistant (Palm ™ or Pocket PC)
*Scan your own audio CDs, photos, videos.

Support

*Solving your problems to access to the Internet by letting us dealing with your ISP
*Repair's supervision of your's computer manufacturer in case of hardware failure (computer warranty or out of warranty)
*Technical phone support

Engineering

*Designing IT infrastructure architectures
*Consulting in the choice and use of hardware and software
*IT project management

Preventive Maintenance

*Optimizing Performance
*Monitoring and updating of operating systems
*Backup and restore data

Training

*Office tools : Outlook, Word, Excel, PowerPoint ...
*Navigation and search information on Internet
*Communication tools : email, instant messaging, Internet by phone
*Operating system : understanding the functioning of the system and understand the basis of security of your computer
*Specific training IT solutions selected by us.

Contact us for a free estimate and an appointment.